On one job alone the machine Printaply specified took our production time from 58 hours down to 18. This saved over £300 profit per job for us, the machine paying for itself within weeks.
I always ask for their help. They’re out there dealing with 101 printers, so they’ve seen everything. I trust them to have that insight. I’d not hesitate to call with a question about the best way to do something.
It’s definitely a more than your typical buying experience, they go above and beyond that. There’s not much they don’t know.
We’ve sort of grown our business with them really, over the last few years. We tell them where we’re at, and they’ve helped us to move work we were putting out, in-house. I really feel they’ve been part of building our business.
I always think of them a bit like our personal warehouse…I can call them and have anything I need the same day next day, so I’d always call them first.
We feel well-looked after, they definitely go the extra mile. If we have an issue with any machine - not just the ones they have supplied - they’re there to look at it.